CQC Inspection: Action on Addiction


Clarity was appointed to provide consultancy support to help prepare the organisation for inspection by the Care Quality Commission and improve the reporting of quality of care information to the Board. 



  • Initial rapid assessment of quality reporting including a gap analysis against regulatory requirements.

  • Developed a prioritised action plan gaining senior leadership engagement and ownership.  

  • Established a project board to report and maintain progress, and where required removing blockages.  

  • Refreshed the Clinical Governance Committee, improving reporting through to the Board.

  • Held staff surgeries to build an understanding of inspection methodology and the importance of accurate record keeping.


Significant improvements in internal awareness and processes, leading to better reporting of care resulting in three successful CQC inspections. Awarding ‘good’ across all five domains.


Members of the committee have asked me to pass on their grateful thanks to all the work you did in helping us raise our performance in relation to the requirements of the Care Quality Commission (CQC). This was a business-critical area and the success of our improvement planning was borne out in the results of three successive CQC inspections between September 2016 and October 2018.


The Committee observed the pivotal role you played in bringing about this result and would like to congratulate you on a job well done. 

Graham Beech - CEO, Clouds House - Action on Addiction