Confirm & Challenge Diagnostic
George Eliot Hospital NHS Trust
Background
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Following a request by George Eliot Hospital NHS Trust (GEH), for assistance in the transformation of patient flow as a result of recent challenges and unprecedented demand, Clarity undertook two full day diagnostic visits.
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The visits aimed to provide an in-depth understanding of the patient journey, explore options to improve patient pathways, and enhance the quality of care and patient experience.
Clarity Approach
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During the visit we emphasised the importance of optimising all stages of the patient journey from ‘home to home’.
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We assessed the performance of patient flow processes across the hospital, then drafted and presented a summary report containing observations on streaming and all units.
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This concluded with five key priority areas of high impact to improve system resilience.
Outcomes
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We developed a five-point action plan for improvement, including reviews of bed management processes, stranded patients, and front-door triage.
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The normalisation of existing processes was identified as an underlying factor that hindered the instigation of change.