Background

• Following a request by George Eliot Hospital NHS Trust (GEH), for assistance in the transformation of patient flow as a result of recent challenges and unprecedented demand, Clarity undertook two full day diagnostic visits.
   

• The visits aimed to provide an in-depth understanding of the patient journey, explore options to improve patient pathways, and enhance the quality of care and patient experience.

Clarity Approach

• During the visit we emphasised the importance of optimising all stages of the patient journey from ‘home to home’.
   

• We assessed the performance of patient flow processes across the hospital, then drafted and presented a summary report containing observations on streaming and all units.
   

• This concluded with five key priority areas of high impact to improve system resilience.