CIP Recovery
George Eliot Hospital NHS Trust
Background
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The executive team at George Eliot Hospital was seeking to develop and successfully deliver their annual CIP programme, and create a trust-wide service improvement team to support each division in their CIP delivery and assurance.
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Clarity was invited to review the existing CIP programme, and then develop a robust governance process to drive initiation, delivery and assurance. We were also invited to analyse the capability of the existing PMO and make recommendations to create a trust-wide service improvement team.
Clarity Approach
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Over six months we completed the CIP review and, collaborating with the executive and divisional triumvirate teams, created and embedded a robust governance framework. This incorporated an end-to-end CIP delivery process, accurate reporting, and assurance for both internal and external stakeholders.
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We completed the evaluation of the existing PMO and made recommendations for future development of the service improvement team. We proposed the organisational structure, roles and responsibilities, and a portfolio management technology platform to drive delivery assurance, not only of the CIP, but of all trust change initiatives.
Outcomes
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Executive support for the trust in reaching its CIP target of c. £7m.
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The creation of two to three-year cross-divisional programmes in theatres, outpatients, workforce, procurement, pharmacy and patient flow.
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An embedded CIP governance framework agreed with internal and external stakeholders.
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Accurate weekly reporting to provide delivery assurance to all internal and external stakeholders.
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Agreed recommendations on the future development of the trust service improvement team.
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The procurement and implementation of the portfolio management technology platform.
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A governance handbook and training workshop programme to allow the trust to continue to consistently create, develop and deliver sustainable CIP.
TESTIMONIAL
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Debbie Pook - Director of Operations